Warranties
Retail warranties (POS sidebar → Warranties) are serial-first. This is a retail feature — it may not be enabled for pharmacy/restaurant stores.
On the product
Section titled “On the product”- Set warranty days on the catalog item
- Optional seal required flag (seal application/verification is manual — MerchMind does not store seal codes at sale)
On sale
Section titled “On sale”- Serial is required for warranty-eligible lines
- Entitlement starts on the sale day
- Customer may be auto-registered/updated in CRM at complete
Status
Section titled “Status”Each entitlement is active, expired, or voided (e.g. the sale line was returned/voided). The list can be filtered by status.
Looking up validity
Section titled “Looking up validity”Search by serial, receipt #, phone, or item name. There is no separate warranty certificate number in this version.
Seal claims
Section titled “Seal claims”If seal required is set, the warranty detail page carries a standing warning: a claim may be denied if the tamper-evident seal is broken or missing at return/claim time. There is no in-app record of seal condition — verification is manual, at the counter.