Customer groups
Customer groups (under Contacts → Customer groups) are pricing segments you assign to customers. They are not supplier groups — suppliers live under Inventory/Contacts separately.
Use them so wholesale, staff, or VIP customers get the right price when attached on the till.
Calculation types
Section titled “Calculation types”When you create a group you choose how prices are calculated:
| Calculation | What it does |
|---|---|
| Percentage | Applies the group’s Amount % against the item’s base (default) sell price. Branch default price lists are not applied unless the cashier explicitly picks a list. |
| Selling price group | Uses the linked price list for that customer (same lists as Catalog → Selling price groups). |
- Create lists under Catalog → Selling price groups (if you will link groups to lists).
- Set per-item list prices on the item (Pricing / group prices) or via Update prices.
- Open Contacts → Customer groups and add a group (percentage or linked list).
- On the customer record, set Customer group.
- Optionally set a branch default price list under POS store profiles — used when no customer group list applies and the cashier has not picked a list.
At the till
Section titled “At the till”- Attach the customer to the sale.
- MerchMind resolves sell prices from the customer’s group (and any explicit price-list pick).
- Changing the till’s price list (when shown) can reprice open lines that were not manually overridden.
For full resolution order, see Selling price groups.